:root{color-scheme:light;--bg:#f7f8f5;--white:#fff;--ink:#182d29;--muted:#73807a;--line:#e3e8e2;--green:#205c48;--pale:#edf4e9;--amber:#966b22;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-synthesis:none}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-size:14px;line-height:1.5}button,input,select{font:inherit}button,a,input,select,summary{-webkit-tap-highlight-color:transparent}button,summary{cursor:pointer}button{transition:background .15s,color .15s}button:disabled{opacity:.4;cursor:not-allowed}button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid #83b8a0;outline-offset:3px}input:focus,select:focus{outline:2px solid #83b8a0;outline-offset:1px}[hidden]{display:none!important}h1,h2,h3,p{margin:0}a{color:inherit;text-decoration:none}.topbar{height:88px;padding:0 4.5%;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;background:#fbfcf9}.brand{display:flex;align-items:center;gap:12px;font-weight:650;font-size:21px;letter-spacing:-.7px}.brand-by{display:block;font-size:10px;color:var(--muted);font-weight:500;letter-spacing:.6px;margin-top:-3px}.brand-mark{width:39px;height:39px;border-radius:12px;background:var(--green);color:white;font-size:33px;font-weight:400;line-height:34px;text-align:center;position:relative}.brand-mark span{position:absolute;width:6px;height:6px;background:#cce9a7;border:2px solid var(--green);border-radius:50%;right:8px;top:9px}.workspace{display:flex;align-items:center;gap:9px;color:#58665f;font-size:12px}.workspace-dot,.small-dot{width:6px;height:6px;display:inline-block;background:#719275;border-radius:50%}.separator{margin:0 13px;color:#c4cdc4}.avatar{border:1px solid #d5dfd1;background:#edf1e7;border-radius:50%;width:32px;height:32px;display:grid;place-items:center;font-size:10px;font-weight:600}main{max-width:1510px;margin:auto;padding:42px 4.5% 24px}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:30px}.eyebrow{font-size:10px;letter-spacing:1.8px;color:#7b8a7b;font-weight:650;margin-bottom:7px}h1{font-size:38px;letter-spacing:-1.8px;font-weight:550;line-height:1.25}.heading-dot{color:#8aab64}.subtitle{margin-top:9px;color:var(--muted);font-size:13px}.actions{display:flex;gap:9px;flex-shrink:0;margin-top:16px}.button{border-radius:7px;border:1px solid var(--line);padding:10px 16px;font-size:12px;font-weight:600;display:inline-flex;gap:9px;align-items:center;justify-content:center;white-space:nowrap;min-height:40px}.button span{font-size:17px;line-height:16px}.primary{background:var(--green);color:white;border-color:var(--green);box-shadow:0 2px 2px #16332510}.primary:hover:not(:disabled){background:#164b39}.secondary{background:white;color:#40574b}.secondary:hover:not(:disabled){background:#f0f4ed}.notice{padding:12px 16px;border:1px solid #e8d7ae;background:#fff9e9;border-radius:7px;margin-bottom:18px;color:#73571d;font-size:12px}.notice.error{border-color:#edc7c0;background:#fff1ed;color:#943c31}.setup{display:flex;align-items:center;gap:17px;padding:20px 22px;background:#f0f4e9;border:1px solid #dfe7d5;border-radius:9px;margin-bottom:24px}.setup-icon{border:1px solid #cfddc1;border-radius:10px;min-width:40px;height:40px;display:grid;place-items:center;font-size:22px;color:#607d46}.setup h2{font-size:14px;font-weight:600;margin-bottom:4px}.setup p{font-size:12px;color:#66735e;max-width:720px}.setup .button{margin-left:auto}code{font-size:11px;background:#ffffff90;padding:2px 3px;border-radius:3px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:29px}.stat{border:1px solid var(--line);border-radius:9px;background:#fff;padding:20px 22px}.stat.highlight{background:var(--pale);border-color:#dbe6d4}.stat-label{display:flex;justify-content:space-between;color:#647264;font-size:12px}.stat-label>span{font-size:17px;color:#8d9e88;line-height:18px}.stat p{font-size:35px;letter-spacing:-1.4px;line-height:1.4;font-weight:500;margin:8px 0}.stat-foot{font-size:11px;color:#8a9589}.highlight .stat-foot,.highlight .stat-label{color:#6d805f}.lead-panel{border:1px solid var(--line);border-radius:10px;background:#fff;overflow:hidden}.panel-heading{display:flex;align-items:center;justify-content:space-between;padding:24px 24px 21px;gap:15px}.panel-heading h2{font-size:17px;font-weight:600;letter-spacing:-.4px;display:flex;align-items:center;gap:10px}.count-pill{border:1px solid #dfe7dc;border-radius:5px;background:#f5f7f2;padding:0 6px;color:#718367;font-size:10px;font-weight:500;min-width:24px;text-align:center}.panel-heading p{font-size:11px;color:#8a948c;margin-top:5px}.connection{font-size:10px;border:1px solid var(--line);border-radius:20px;padding:5px 10px;color:#778473;white-space:nowrap}.toolbar{border-bottom:1px solid var(--line);padding:0 24px;display:flex;align-items:center;justify-content:space-between;gap:20px}.tabs{display:flex;gap:24px}.tab{border:0;border-bottom:2px solid transparent;padding:13px 0;background:none;color:#869087;font-size:12px;white-space:nowrap}.tab.active{color:var(--green);border-bottom-color:var(--green);font-weight:600}.tab:hover{color:var(--green)}.search{display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:6px;padding:6px 10px;margin-bottom:10px;min-width:240px}.search span{font-size:21px;line-height:20px;color:#839080}.search input{border:0;min-width:0;width:100%;font-size:11px;background:transparent;padding:2px}.search input::placeholder{color:#99a194}.filters{display:flex;align-items:center;gap:12px;padding:16px 24px;background:#fdfefb;border-bottom:1px solid var(--line)}.filters label{font-size:10px;color:#82907c;display:flex;align-items:center;gap:7px;white-space:nowrap}select,input[type=date]{border:1px solid var(--line);border-radius:5px;background:white;padding:6px 8px;color:#51614e;font-size:11px;max-width:180px;min-height:31px}.subtle{color:#84917e;font-weight:400}.text-button{border:0;background:none;padding:5px;color:#607c4f;font-size:11px;white-space:nowrap}.text-button:hover{text-decoration:underline}.selection-count{margin-left:auto;font-size:10px;color:#929a8d}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;text-align:left;table-layout:fixed;min-width:740px}th{font-weight:550;font-size:9px;letter-spacing:1px;background:#f9faf7;color:#82907b;height:39px;border-bottom:1px solid var(--line)}th:nth-child(2){width:23%}th:nth-child(3){width:16%}th:nth-child(4){width:35%}th:nth-child(5){width:16%}th:last-child{width:45px}td{border-bottom:1px solid #edf0e9;height:80px;padding:12px 13px 12px 0;vertical-align:middle;font-size:12px}tr:last-child td{border-bottom:0}tr:hover td{background:#fcfdf9}.check-cell{width:48px;padding-left:24px;padding-right:8px}input[type=checkbox]{accent-color:var(--green);width:13px;height:13px;cursor:pointer}.contact{display:flex;align-items:center;gap:10px;min-width:0}.contact-avatar{width:31px;height:31px;min-width:31px;background:#f0f3eb;border:1px solid #e4eadc;border-radius:50%;display:grid;place-items:center;font-size:9px;color:#7a8a67}.contact-name{font-size:12px;font-weight:550;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.phone{font-size:11px;color:#8a9484;font-variant-numeric:tabular-nums;margin-top:3px}.badge{padding:4px 8px;border-radius:5px;display:inline-flex;gap:5px;align-items:center;white-space:nowrap;font-size:10px}.badge::before{content:'';width:4px;height:4px;background:currentColor;border-radius:50%}.badge.interested{background:#edf5e7;color:#547a38}.badge.review{background:#fbf4e2;color:#9c7c38}.badge.not-interested{background:#f2f3ef;color:#818977}.manual-label{display:block;color:#8c9583;font-size:9px;margin-top:4px}.summary-text{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#63735c;font-size:11px}.assistant-name{font-size:10px;color:#98a08f;margin-top:4px}.date{font-size:11px;color:#718068;white-space:nowrap}.time{color:#a1a893;font-size:10px;margin-top:3px}.review-button{border:0;background:none;color:#88977e;font-size:17px;padding:10px;border-radius:5px}.review-button:hover{background:#edf3e6;color:var(--green)}.table-footer{display:flex;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding:13px 24px;font-size:10px;color:#8b9684}.pagination{display:flex;align-items:center;gap:12px}.page-button{border:1px solid var(--line);border-radius:5px;background:white;width:27px;height:27px;color:#697d5a}.empty{text-align:center;padding:52px 20px 58px}.empty-icon{display:inline-grid;place-items:center;width:42px;height:42px;border:1px solid #e0e8d8;border-radius:12px;background:#f3f7ee;color:#7b9965;font-size:24px;margin-bottom:15px}.empty h3{font-size:15px;font-weight:500;margin-bottom:7px}.empty p{font-size:12px;color:var(--muted);max-width:500px;margin:auto}.rule-panel{border:1px solid var(--line);border-radius:8px;margin-top:20px;background:#fafbf7}.rule-panel summary{list-style:none;display:flex;align-items:center;gap:18px;padding:16px 20px;font-size:11px;color:#63765b}.rule-panel summary::-webkit-details-marker{display:none}.rule-icon{margin-right:9px;font-size:15px;color:#8c9d7f}.rule-summary{margin-left:auto;color:#8b9a80;font-size:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chevron{color:#96a388}.rule-content{border-top:1px solid var(--line);padding:19px 20px}.rule-content p{font-size:12px;color:#78876d}.rule-content form{display:flex;gap:12px;align-items:flex-end;margin:18px 0 12px}.rule-content label{flex:1;font-size:10px;color:#78876d}.rule-content input{width:100%;display:block;margin-top:5px;border:1px solid var(--line);background:white;border-radius:5px;padding:10px;color:#41583a;font-size:12px}.rule-content .rule-note,.rule-note{font-size:10px;color:#91a082;line-height:1.6}.page-footer{display:flex;justify-content:space-between;gap:16px;margin-top:24px;color:#96a18e;font-size:10px}.page-footer .small-dot{margin-right:6px;background:#9ab18b}dialog{border:1px solid var(--line);border-radius:14px;box-shadow:0 20px 100px #10291825;padding:28px;width:min(620px,calc(100% - 30px));max-height:85vh;color:var(--ink)}dialog::backdrop{background:#15302550;backdrop-filter:blur(2px)}.dialog-heading{display:flex;justify-content:space-between;gap:20px}.dialog-heading h2{font-size:23px;font-weight:550;letter-spacing:-.7px}#detail-meta{font-size:11px;margin-top:9px}.detail-block{border-top:1px solid var(--line);margin-top:20px;padding-top:17px}.detail-block h3{font-size:12px;font-weight:600;margin-bottom:9px}.detail-block p{font-size:13px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere;color:#66765e}pre{background:#f5f7f0;border:1px solid #e7ecdf;border-radius:7px;padding:14px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:11px;max-height:230px;overflow:auto;color:#5f7652}.review-note{font-size:11px;color:#819271;margin:16px 0}.dialog-actions{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:10px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(min-width:1500px){main{padding-left:36px;padding-right:36px}}
@media(max-width:1100px){.tabs{gap:15px}.toolbar{align-items:flex-start;flex-direction:column;gap:8px}.search{width:100%}.filters{flex-wrap:wrap}.selection-count{display:none}.rule-content form{flex-wrap:wrap}.rule-content label{min-width:220px}.actions{flex-wrap:wrap;justify-content:flex-end}.page-heading{align-items:flex-start}.stats{gap:10px}.stat{padding:16px}.stat-foot{font-size:10px}}
@media(max-width:650px){.topbar{height:70px;padding:0 20px}.workspace{font-size:10px}.separator,.avatar{display:none}main{padding:27px 16px 20px}.page-heading{display:block;margin-bottom:22px}h1{font-size:33px}.eyebrow{font-size:9px}.actions{justify-content:flex-start;margin-top:22px}.stats{grid-template-columns:1fr 1fr;gap:10px;margin-bottom:20px}.stat p{font-size:30px}.stat-label{font-size:11px}.setup{flex-wrap:wrap;padding:17px;gap:12px}.setup-icon{display:none}.setup .button{margin-left:0}.panel-heading{padding:19px 15px}.panel-heading p{max-width:200px}.connection{font-size:9px;padding:4px 7px}.toolbar{padding:0 15px}.tabs{gap:19px;overflow-x:auto;max-width:100%}.tab{font-size:11px}.filters{padding:13px 15px;gap:10px}.filters label{font-size:9px}.filters input{max-width:125px}.filters label:first-child{width:100%}.filters select{max-width:200px}.table-footer{padding:12px 15px;gap:10px;align-items:flex-start}.table-footer>span{max-width:160px}.rule-panel summary{padding:15px}.rule-summary{display:none}.chevron{margin-left:auto}.rule-content form{display:block}.rule-content label{display:block;margin-bottom:12px}.page-footer{flex-direction:column;gap:7px}.dialog-actions .button{padding:9px 11px}.brand{font-size:19px}}

.badge.do-not-contact{background:#fff0ec;color:#a14734}
/* Shared calling workspace. */
.sync-status{font-size:12px;color:var(--muted);margin:-4px 0 20px;line-height:1.6}.sync-status.problem{color:#966b22}.queue-table{min-width:850px}.queue-table th:first-child{width:23%;padding-left:24px}.queue-table th:nth-child(2){width:16%}.queue-table th:nth-child(3){width:30%}.queue-table th:nth-child(4){width:18%}.queue-table th:last-child{width:13%}.queue-table td:first-child{padding-left:24px}.queue-table .button{font-size:11px;padding:8px 10px;min-height:34px}.tabs{gap:17px;max-width:100%;overflow-x:auto}.toolbar{flex-wrap:wrap}.login-card{max-width:430px;margin:8vh auto;padding:30px;border:1px solid var(--line);border-radius:14px;background:white}.desk-form{display:grid;gap:14px;margin-top:22px}.desk-form label,.desk-label{display:grid;gap:7px;font-size:12px;color:#52655c}.desk-form input,.desk-form select,.desk-form textarea,.desk-label input{font:inherit;max-width:none;width:100%;border:1px solid var(--line);border-radius:6px;padding:10px;background:white;color:var(--ink);min-height:40px}.desk-form textarea{resize:vertical}.desk-form fieldset{border:1px solid var(--line);border-radius:9px;padding:18px;display:grid;gap:14px;min-width:0}.desk-form legend{font-weight:600;font-size:13px;padding:0 8px}.desk-form fieldset:disabled{opacity:.5}.desk-form .button{justify-self:start}.form-error{color:#943c31;font-size:12px}.ownership{padding:14px 0;font-size:13px;font-weight:550;line-height:1.6}.history{padding:0;list-style:none}.history li{padding:12px 0;border-bottom:1px solid var(--line);font-size:12px}.history p{white-space:pre-wrap;font-size:12px;color:#52655c;margin-top:5px}.history small{color:var(--muted)}.detail-block details{margin-top:14px;font-size:12px}.desk-label{margin:12px 0}.employee{padding:14px 0;border-bottom:1px solid var(--line);font-size:12px;display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap}.employee small{display:block;color:var(--muted);margin-top:3px}.badge.calling{background:#e9f1fb;color:#41698d}.badge.closed{background:#f2f3ef;color:#818977}.badge.callback{background:#fbf4e2;color:#9c7c38}.queue-table .contact-name{max-width:220px}.queue-table .summary-text{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.workspace{max-width:60%;flex-wrap:wrap;justify-content:flex-end}#identity{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:240px}#detail{width:min(720px,calc(100% - 30px))}#detail-notice{margin:15px 0}.topbar{gap:15px}
@media(max-width:650px){.login-card{padding:20px;margin-top:25px}.workspace{gap:4px}#identity{max-width:130px;font-size:10px}.actions{gap:6px}.actions .button{padding:9px 10px}.desk-form fieldset{padding:13px}.queue-table td:first-child{padding-left:15px}.sync-status{margin-top:6px}.toolbar{padding-bottom:7px}.topbar .brand-by{font-size:9px}}

/* Keep the reported time window visible separately from the team's next action. */
.queue-table{min-width:1100px}.queue-table th:first-child{width:20%}.queue-table th:nth-child(2){width:14%}.queue-table th:nth-child(3){width:24%}.queue-table th:nth-child(4){width:20%}.queue-table th:nth-child(5){width:14%}.queue-table th:last-child{width:8%}
.availability-cell{padding-top:16px;padding-bottom:16px}.availability-day{font-size:12px;font-weight:600;color:var(--ink);line-height:1.5}.availability-time{font-size:13px;font-variant-numeric:tabular-nums;color:var(--green);line-height:1.6}.availability-zone,.availability-missing{font-size:10px;color:var(--muted);overflow-wrap:anywhere}.availability-status{display:inline-block;font-size:9px;color:#92691e;background:#fcf5e4;padding:3px 6px;border-radius:4px;margin-top:6px}.availability-status.confirmed{color:#496c38;background:#edf5e7}.availability-request{font-size:10px;color:var(--muted);margin-top:7px;overflow-wrap:anywhere;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.availability-request.full{display:block;font-size:12px;white-space:pre-wrap}.availability-card{margin-top:18px;padding:15px 18px;border:1px solid #dfe7d8;border-radius:9px;background:#f7faf3}.availability-card h3{font-size:12px;margin-bottom:9px}.availability-card .availability-day{font-size:14px}.availability-card .availability-time{font-size:16px}.availability-help{font-size:10px;line-height:1.6;color:var(--muted);margin-top:9px}

.turn{margin:.3rem 0;line-height:1.4}.turns{margin:.5rem 0;padding:.5rem .75rem;border-left:2px solid var(--line,#ccc)}
.activity-table{width:100%;border-collapse:collapse;margin:.75rem 0}.activity-table th,.activity-table td{padding:.35rem .5rem;text-align:right;border-bottom:1px solid var(--line,#ddd)}.activity-table th:first-child,.activity-table td:first-child{text-align:left}.activity-table .total td{font-weight:700}.facts{display:grid;grid-template-columns:max-content 1fr;gap:.35rem 1rem;margin:1rem 0}.facts dt{color:var(--muted,#666)}.facts dd{margin:0}

/* ==== Interface refresh =================================================================
   Tokens, then page shell, overview, queue (table on wide screens, cards on narrow ones),
   contact window (sticky action bar), conversation, supervisor screens, small screens. */
:root{--bg:#f4f2ed;--surface:#fff;--soft:#f8f6f1;--ink:#17302a;--muted:#5f6d66;--line:#e4e0d6;
  --green:#1f6b50;--green-dark:#16523d;--pale:#e4f1e8;--pale-line:#c9e2d2;
  --amber:#9a6410;--amber-bg:#fcefd2;--blue:#2a63a4;--blue-bg:#e2edf9;--red:#b33d14;--red-bg:#fbe3da;
  --radius:14px;--tap:44px}
body{background:var(--bg);color:var(--ink)}

/* Shell */
.topbar{background:var(--surface);border-bottom-color:var(--line);height:72px}
.brand{white-space:nowrap}
.brand-mark{background:var(--green)}
.brand-by{font-size:11px}
.workspace{gap:6px;font-size:13px;color:var(--muted)}
.workspace .text-button{border:1px solid var(--line);border-radius:99px;padding:7px 13px;font-size:12px;color:var(--ink);background:var(--surface);min-height:36px}
.workspace .text-button:hover{background:var(--soft);text-decoration:none}
#identity{color:var(--muted);margin-right:6px}
h1{font-weight:600}
.eyebrow{color:var(--green);font-size:11px}
.subtitle{font-size:14px}
.sync-status{display:inline-flex;align-items:center;gap:8px;margin:0 0 20px;padding:6px 14px;border-radius:99px;background:var(--surface);border:1px solid var(--line);font-size:12px;color:var(--muted)}
.sync-status::before{content:'';width:8px;height:8px;border-radius:50%;background:#3f9a6f;flex:none}
.sync-status.problem{color:var(--amber)}
.sync-status.problem::before{background:var(--amber)}
.sync-status:empty{display:none}

/* Overview */
.stat{border-radius:var(--radius);padding:18px 20px;border:1px solid var(--line);background:var(--surface)}
.stat-label{font-weight:600;color:#4c5a54;font-size:13px}
.stat p{font-weight:600;letter-spacing:-1.5px;color:var(--ink)}
.stat-foot{color:var(--muted);font-size:12px}
.stats .stat:nth-child(2) p{color:var(--blue)}
.stats .stat:nth-child(3) p{color:var(--amber)}
.stats .stat:nth-child(4) p{color:var(--red)}
.stat.highlight{background:var(--green);border-color:var(--green)}
.stat.highlight p,.stat.highlight .stat-label{color:#fff}
.stat.highlight .stat-label>span,.stat.highlight .stat-foot{color:#d3ecdf}

/* Queue panel */
.lead-panel{border-radius:var(--radius)}
.panel-heading p{font-size:12px;color:var(--muted)}
.panel-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;justify-content:flex-end}
#open-next{min-height:var(--tap);padding:10px 20px;font-size:13px}
.connection{font-size:11px}
.count-pill{background:var(--pale);border-color:var(--pale-line);color:var(--green);font-weight:700;font-size:12px}
.tab{color:#6c7872;font-weight:500;font-size:13px;scroll-snap-align:center}
.tab.active{color:var(--green);border-bottom-color:var(--green);font-weight:700}
.search input{font-size:13px}

/* Queue table: fits the page, no hidden columns */
.queue-table{min-width:0;table-layout:fixed}
.queue-table th{background:var(--soft);color:var(--muted);font-size:11px;letter-spacing:.06em}
.queue-table th:first-child{width:19%}
.queue-table th:nth-child(2){width:15%}
.queue-table th:nth-child(3){width:30%}
.queue-table th:nth-child(4){width:16%}
.queue-table th:nth-child(5){width:12%}
.queue-table th:last-child{width:8%}
.queue-table td{height:auto;padding-top:14px;padding-bottom:14px;vertical-align:top}
.lead-row{cursor:pointer}
.lead-row:hover td{background:#f8f7f2}
.contact-name{font-size:14px}
.queue-table .phone{display:inline-block;font-size:12px;color:var(--muted);margin-top:3px}
.queue-table .phone:hover{color:var(--green);text-decoration:underline}
.manual-label{font-size:11px;color:var(--muted);margin-top:6px}
.summary-text{color:#2e423b;font-size:13px;line-height:1.5}
.queue-table .summary-text{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;white-space:normal}
.queue-table .availability-zone{display:none}
.queue-table .availability-request{-webkit-line-clamp:1;font-size:11px}
.queue-table .assistant-name{font-size:12px;color:var(--muted);margin-top:0}
.queue-table .button{min-height:36px;padding:8px 14px}
.badge{border-radius:99px;padding:4px 10px;font-weight:600;font-size:11px;white-space:normal;line-height:1.3}
.badge.interested{background:var(--pale);color:var(--green)}
.badge.calling,.badge.callback{background:var(--blue-bg);color:var(--blue)}
.badge.review{background:var(--amber-bg);color:var(--amber)}
.badge.do-not-contact{background:var(--red-bg);color:var(--red)}
.badge.closed,.badge.not-interested{background:#ebe8e0;color:#5f5f57}
.availability-day{font-size:13px}
.availability-time{color:var(--green);font-weight:600}
.availability-zone,.availability-missing{font-size:12px}
.availability-status{border-radius:99px;padding:2px 9px;font-weight:700;font-size:11px;color:var(--amber);background:var(--amber-bg)}
.availability-status.confirmed{color:var(--green);background:var(--pale)}
.table-footer{font-size:12px}
.page-button{width:36px;height:36px;font-size:15px;border-radius:9px}
.rule-panel summary{font-size:13px}
.rule-content p{font-size:13px}
.page-footer{font-size:12px}

/* Dialogs */
dialog{border-radius:18px}
.dialog-heading .page-button{width:var(--tap);height:var(--tap);font-size:22px;border-radius:12px;flex:none;color:var(--ink)}
.rule-note{font-size:12px}

/* Contact window: header and actions stay on screen while the body scrolls */
#detail{width:min(820px,calc(100% - 24px));max-height:92vh;padding:0;overflow-y:auto;overscroll-behavior:contain}
.detail-top{position:sticky;top:0;z-index:2;background:var(--surface);padding:24px 32px 16px;border-bottom:1px solid var(--line)}
.detail-top .dialog-heading h2{font-size:26px}
#detail-meta{color:var(--muted);font-size:13px;margin-top:4px}
.detail-bar{display:flex;align-items:center;gap:12px;margin-top:14px;flex-wrap:wrap}
.detail-bar .ownership{flex:1 1 260px;margin:0;padding:10px 14px;background:var(--pale);border:1px solid var(--pale-line);border-radius:12px;color:var(--green);font-weight:600;font-size:13px;line-height:1.45}
.detail-bar .dialog-actions{margin:0;gap:8px}
.detail-bar .button{min-height:var(--tap);padding:10px 18px;font-size:13px}
.detail-bar .text-button{min-height:var(--tap);font-size:13px;padding:0 10px}
.detail-body{padding:20px 32px 32px}
.detail-grid{display:grid;grid-template-columns:minmax(0,5fr) minmax(0,7fr);gap:14px;align-items:start}
.availability-card{margin:0;background:var(--pale);border:1px solid var(--pale-line);border-radius:var(--radius);padding:16px 18px}
.availability-card h3,.detail-block h3{text-transform:uppercase;letter-spacing:.07em;font-size:11px;font-weight:700}
.availability-card h3{color:var(--green)}
.availability-card .availability-time{font-size:20px}
.availability-help{font-size:12px}
.detail-block{margin-top:14px;padding:16px 18px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius)}
.detail-grid .detail-block{margin-top:0}
.detail-block h3{color:var(--muted);margin-bottom:10px}
.detail-block p{color:#2e423b;font-size:14px;line-height:1.6}
.detail-block details{font-size:13px}
#detail-follow-up.facts{margin:12px 0 0;padding-top:12px;border-top:1px solid var(--line);grid-template-columns:minmax(120px,40%) 1fr;font-size:13px;gap:.45rem 1rem}
#detail-follow-up.facts:empty{display:none}
#detail-follow-up dt{color:var(--muted)}
#detail-follow-up dd{font-weight:600;color:var(--ink);overflow-wrap:anywhere}
.outcome-hint{margin-top:14px;padding:14px 16px;border:1px dashed var(--pale-line);border-radius:12px;background:var(--soft);color:var(--muted);font-size:13px}
#outcome-form{margin-top:14px}
.desk-form fieldset{border-radius:var(--radius);padding:20px;background:var(--surface)}
.desk-form legend{font-size:14px}
.desk-form label,.desk-label{font-size:13px}

/* AI conversation */
.conversation{background:var(--soft)}
.conversation .history{margin:0;padding:0}
.conversation .history>li{border-bottom:1px solid var(--line);padding:0 0 14px;margin-bottom:14px}
.conversation .history>li:last-child{border-bottom:0;padding-bottom:0;margin-bottom:0}
.conversation .history>li>strong{font-size:14px}
.conversation .history>li>small{font-size:12px}
.conversation .history>li>p{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px 12px;margin:8px 0}
.link-button{display:inline-flex;align-items:center;min-height:36px;margin-top:6px;padding:6px 14px;border:1px solid var(--line);border-radius:99px;background:var(--surface);color:var(--green);font-size:12px;font-weight:600}
.link-button:hover{background:var(--pale)}
.chip-link{display:inline-flex;align-items:center;gap:6px;min-height:36px;margin:0 0 12px;padding:6px 14px;border-radius:99px;background:var(--green);color:#fff;font-size:12px;font-weight:600}
.chip-link:hover{background:var(--green-dark)}
.conversation .turns{border:0;padding:0;margin:12px 0 0}
.turn{max-width:80%;padding:9px 13px;border-radius:16px;margin:0 0 8px;line-height:1.5;font-size:14px}
.turn b{display:block;font-size:11px;font-weight:600;opacity:.75;margin-bottom:1px}
.turn.assistant{background:var(--surface);border:1px solid var(--line);border-bottom-left-radius:4px;color:#2e423b}
.turn.customer{background:#d7ecdf;border:1px solid #bddcc9;color:#12392c;margin-left:auto;border-bottom-right-radius:4px}

/* Supervisor screens */
#activity-queues{display:grid;grid-template-columns:repeat(auto-fill,minmax(130px,1fr));gap:8px;margin:12px 0}
.queue-tile{display:flex;flex-direction:column;gap:2px;padding:10px 12px;border:1px solid var(--line);border-radius:12px;background:var(--soft)}
.queue-tile b{font-size:20px;font-weight:600;color:var(--ink)}
.queue-tile small{font-size:12px;color:var(--muted)}
#callbacks-list .button{margin-top:10px}

/* Narrow screens: queue becomes cards, top bar wraps, tabs scroll with a fade */
@media(max-width:900px){
  .topbar{height:auto;flex-wrap:wrap;padding:12px 16px;gap:10px}
  .workspace{max-width:none;width:100%;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:2px;scrollbar-width:none}
  .workspace>*{flex:none}
  .tabs{scroll-snap-type:x proximity;scrollbar-width:none;-webkit-mask-image:linear-gradient(90deg,#000 85%,transparent);mask-image:linear-gradient(90deg,#000 85%,transparent);padding-right:30px}
  .table-wrap{overflow:visible}
  .queue-table,.queue-table tbody,.queue-table tr,.queue-table td{display:block;width:auto}
  .queue-table thead{display:none}
  .queue-table tr{display:grid;grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"contact status" "summary summary" "availability next" "action action";gap:10px 14px;padding:16px;border-bottom:1px solid var(--line)}
  .queue-table td{border:0;height:auto;padding:0!important}
  .queue-table .col-0{grid-area:contact}
  .queue-table .col-1{grid-area:status;text-align:right}
  .queue-table .col-2{grid-area:summary}
  .queue-table .col-3{grid-area:availability}
  .queue-table .col-4{grid-area:next}
  .queue-table .col-5{grid-area:action}
  .queue-table .col-3::before,.queue-table .col-4::before{content:attr(data-label);display:block;font-size:11px;letter-spacing:.06em;color:var(--muted);margin-bottom:3px}
  .queue-table .col-5 .button{width:100%;min-height:var(--tap)}
  .queue-table .contact-name{max-width:none;white-space:normal}
  .panel-heading{flex-wrap:wrap}
  #open-next{width:100%}
  .panel-actions{width:100%}
}
@media(max-width:650px){
  #detail{width:calc(100% - 12px);max-height:94vh}
  .detail-top{padding:16px 16px 12px}
  .detail-top .dialog-heading h2{font-size:22px}
  .detail-body{padding:14px 16px 24px}
  .detail-grid{grid-template-columns:1fr}
  .detail-bar .dialog-actions{width:100%}
  .detail-bar .button{flex:1 1 auto}
  #detail-follow-up.facts{grid-template-columns:1fr;gap:0}
  #detail-follow-up dd{margin-bottom:8px}
  .turn{max-width:92%}
  .stat p{font-size:28px}
  .sync-status{border-radius:12px}
}
.recording{margin:0 0 12px}.recording-audio{display:block;width:100%;max-width:520px;height:40px}
#reminder{cursor:pointer}#reminder:hover{filter:brightness(.97)}
/* Late = a faint cream with an amber edge, soon = an even fainter cream with a pale edge. Never a solid yellow block. */
.queue-table tr.row-late td{background:#fffaea}.queue-table tr.row-soon td{background:#fffdf5}
.queue-table tr.row-late td:first-child{box-shadow:inset 4px 0 0 #e8a317}.queue-table tr.row-soon td:first-child{box-shadow:inset 4px 0 0 #f3d98a}
.queue-table tr.row-late:hover td{background:#fff5d6}.queue-table tr.row-soon:hover td{background:#fff9e6}
.filters{display:flex;gap:8px;flex-wrap:wrap}.filters select,#kpi-period{height:36px;padding:0 10px;border:1px solid var(--line,#ddd);border-radius:10px;background:#fff;font:inherit;color:inherit}
.kpis{display:grid;grid-template-columns:repeat(3,1fr) auto;gap:12px;align-items:stretch;margin:0 0 16px}.kpi{display:flex;flex-direction:column;gap:2px;padding:12px 16px;border:1px solid var(--line,#ddd);border-radius:14px;background:#fff}
.kpi b{font-size:26px;line-height:1.1}.kpi small,.kpi-label{color:var(--muted,#666)}.kpi-label{font-size:12px;letter-spacing:.04em;text-transform:uppercase}#kpi-period{align-self:start}
.detail-stage{margin-top:-6px}@media(max-width:760px){.kpis{grid-template-columns:1fr}}
/* Summary cards: one calm accent per card, a dark readable number, and the open list is marked. */
.stats .stat{position:relative;display:block;overflow:hidden;cursor:pointer;background:#fff;border:1px solid var(--line);transition:border-color .15s,background .15s,box-shadow .15s,transform .15s}
.stats .stat::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--accent)}
.stats .stat p,.stats .stat:nth-child(n) p{color:var(--ink)}
.stats .stat.zero p{color:var(--muted)}
.stats .stat .stat-label{color:#4c5a54}.stats .stat .stat-foot{color:var(--muted)}
.stats .stat .stat-label>span{display:grid;place-items:center;width:28px;height:28px;border-radius:8px;background:var(--tint);color:var(--accent);font-size:15px}
.stats .stat:hover{border-color:var(--accent);box-shadow:0 4px 14px rgba(20,40,30,.08);transform:translateY(-1px)}
.stats .stat:focus-visible{outline:3px solid var(--tint);outline-offset:2px;border-color:var(--accent)}
.stats .stat.active{background:var(--tint);border-color:var(--accent);box-shadow:0 0 0 1px var(--accent)}
.stats .stat.active .stat-label{color:var(--accent)}
.stat-review{--accent:#b7791f;--tint:#fdf1d6}.stat-to-call{--accent:#1f7a55;--tint:#e3f3ea}
.stat-advisor{--accent:#2b6cb0;--tint:#e4eefa}.stat-again{--accent:#7c4dbd;--tint:#efe8fa}
.alerts{cursor:pointer;background:#e8f3ec;border-color:#b9d9c6;color:#1f5a3f}.assign{display:flex;gap:8px;align-items:end;margin:8px 0}.assign label{display:grid;gap:4px;font-size:12px}
.sla-late{color:#b42318;font-weight:600}
.toast{position:fixed;right:20px;bottom:20px;z-index:30;width:min(340px,calc(100% - 40px));background:#fff;border:1px solid #b9d9c6;border-left:4px solid var(--green);border-radius:10px;box-shadow:0 8px 30px #10291826;padding:12px 14px;font-size:12px;color:#1f5a3f}.toast strong{display:block;margin-bottom:6px}.toast button{display:block;width:100%;text-align:left;border:0;background:none;padding:6px 4px;border-radius:5px;color:inherit}.toast button:hover{background:#e8f3ec}
.decision-groups{display:flex;gap:8px;flex-wrap:wrap}.decision-groups .button[aria-pressed="true"]{background:var(--green);color:#fff;border-color:var(--green)}
.result-label{color:#1f5a3f;font-weight:600}